Apple Offering 30-Minute One-on-One Phone Lessons on Editing Images With Photos App

Apple recently started offering customers one-on-one phone-based tutorial sessions with a "Photos expert," allowing them to receive training on using the image editing tools built into the Photos app.

According to a new support document, Apple users in the United States can sign up for a 30 minute session with an Apple Support Advisor that's an expert in "using Photos to transform pictures from good to amazing."

photosappapple
It's not clear how useful these sessions will be for customers as they seem to be conducted over the phone with no visual aid included.

You'll have 30 minutes one-on-one with a Photos expert who'll describe how to edit pictures from your own collection. They'll tailor the session to your skill level and show you how to get the results you want.

The support document instructs customers to update their Macs and iOS devices to the latest versions and call using speakerphone or headphones for hands-free access to editing tools while talking to an advisor.

Apple says that customers will learn about all of the editing tools that Photos offers, from Auto Enhance to detailed color and light adjustments. The lesson will also cover editing Live Photos and images taken in Portrait mode along with tools like cropping, filters, and more.

While phone-based Photos app tutorials appear to be a new offering, Apple has long offered online lessons for new device purchasers.

The Personal Setup feature, for example, lets new device owners get help from Apple in store or online, with Apple support staff helping users find apps, personalize their devices, and discover key features.

On the iPhone, for example, Personal Setup covers details like transferring contacts, setting up email accounts, and using Find My iPhone, plus it includes "handy camera tips" and App Store suggestions.

Apple also hosts many "Today at Apple" training sessions in its online stores on topics like editing videos, getting started with coding, shooting photos on iPhone, photo walks that focus on photography tips, and more.

Apple's new online Photos session appears to be something of an online extension of Today at Apple and the Personal Setup process, with Apple perhaps planning to extend these online tutorials to other topics in the future.

Top Rated Comments

Pangalactic Avatar
73 months ago
Apple says that customers will learn about all of the editing tools that Photos offers, from Auto Enhance to detailed color
- And now, sir, please press the auto to enhance button
- Done
- Congratulations, you have just mastered auto enhancing! That will be $99.99 for this lesson. Next, we will cover how to automatically adjust exposure using the "automatically adjust exposure" button
Score: 13 Votes (Like | Disagree)
macduke Avatar
73 months ago
I learned by dragging around sliders until I learned what did what. From there it's pretty easy to adjust things until the photo looks better.

The difficult part is taking the photo and where most people should be spending 90% of their time learning to improve. It's far more important to learn how light works before trying to edit a photo. Garbage in, garbage out. Though I'm still amazed at how far you can push a modern RAW. But even the best camera can't save a photo with splotchy light all over someone's face, and exposing properly the first time will make editing MUCH easier.

Most people could also improve their photos massively if they got closer to their subject and zoomed with their feet. Move around a lot when you take photos and try different perspectives and you'll learn a lot faster. Get down on the ground. Climb up somewhere high. Walk around your subject and watch how the various forms created by lines of contrast and curvature interact with elements in the background to create visual movement and interest. Always pay attention to the background when shooting and notice how that changes the photo. Lastly, the single most important thing that most people can do to improve: stop centering your subject in every single photo. Look up the rule of thirds and the golden ratio.
Score: 9 Votes (Like | Disagree)
Ohheyyou Avatar
73 months ago
I have experienced these sessions and they are awesome! They actually will set up a screen sharing session so the “no visuals” is very incorrect. The advisor screenshared and I picked one of my favorite photos to edit with them. It was cool with their arrow darting around and showing me what to try to modify in my photo. Like yes it’s free with a new device that has Apple care
Score: 5 Votes (Like | Disagree)
tobefirst ⚽️ Avatar
73 months ago
When I got my Apple Watch last fall, they offered me a one-on-one training over the phone. It did also consist of a visual component through an online portal of some kind where I could see the Apple rep's watch. Worked pretty well. It sort of sounds like this would be similar?
Score: 4 Votes (Like | Disagree)
neonart Avatar
73 months ago
Whoohoo. :rolleyes: Still using Aperture. Hopelessly hoping Photos gets a pro update to match the simplicity and power Aperture had (has).
Score: 3 Votes (Like | Disagree)
danpass Avatar
73 months ago
The Photos app from the iOS 6 era was the best
Score: 2 Votes (Like | Disagree)

Popular Stories

reset password request iphone

Warning: Apple Users Targeted in Phishing Attack Involving Rapid Password Reset Requests

Tuesday March 26, 2024 4:34 pm PDT by
Phishing attacks taking advantage of Apple's password reset feature have become increasingly common, according to a report from KrebsOnSecurity. Multiple Apple users have been targeted in an attack that bombards them with an endless stream of notifications or multi-factor authentication (MFA) messages in an attempt to cause panic so they'll respond favorably to social engineering. An...
maxresdefault

Apple to Launch New iPad Pro and iPad Air Models in May

Thursday March 28, 2024 11:07 am PDT by
Apple will introduce new iPad Pro and iPad Air models in early May, according to Bloomberg's Mark Gurman. Gurman previously suggested the new iPads would come out in March, and then April, but the timeline has been pushed back once again. Subscribe to the MacRumors YouTube channel for more videos. Apple is working on updates to both the iPad Pro and iPad Air models. The iPad Pro models will...
Generic iOS 18 Feature Purple

iOS 18: What to Expect From 'Biggest' Update in iPhone's History

Wednesday March 27, 2024 11:10 am PDT by
At least some Apple software engineers continue to believe that iOS 18 will be the "biggest" update in the iPhone's history, according to Bloomberg's Mark Gurman. Below, we recap rumored features and changes for the iPhone. "The iOS 18 update is expected to be the most ambitious overhaul of the iPhone's software in its history, according to people working on the upgrade," wrote Gurman, in a r...
maxresdefault

Apple Announces WWDC 2024 Event for June 10 to 14

Tuesday March 26, 2024 10:02 am PDT by
Apple today announced that its 35th annual Worldwide Developers Conference is set to take place from Monday, June 10 to Friday, June 14. As with WWDC events since 2020, WWDC 2024 will be an online event that is open to all developers at no cost. Subscribe to the MacRumors YouTube channel for more videos. WWDC 2024 will include online sessions and labs so that developers can learn about new...
apple maps 3d feature

Apple Maps May Gain Custom Routes With iOS 18

Tuesday March 26, 2024 3:10 pm PDT by
Apple may be planning to add support for "custom routes" in Apple Maps in iOS 18, according to code reviewed by MacRumors. Apple Maps does not currently offer a way to input self-selected routes, with Maps users limited to Apple's pre-selected options, but that may change in iOS 18. Apple has pushed an iOS 18 file to its maps backend labeled "CustomRouteCreation." While not much is revealed...
General iOS 17 Feature Orange Purple

Apple Releases Revised Versions of iOS 17.4.1 and iPadOS 17.4.1 With Updated Build Number

Wednesday March 27, 2024 5:59 am PDT by
Apple on late Tuesday released revised versions of iOS 17.4.1 and iPadOS 17.4.1 with an updated build number of 21E237, according to MacRumors contributor Aaron Perris. The updates previously had a build number of 21E236. The revised updates are available for all iPhone and iPad models that are compatible with iOS 17 and iPadOS 17, but they can only be installed via the Finder app on macOS...
applephilschiller

Apple's Phil Schiller Works 80 Hours a Week Overseeing App Store

Wednesday March 27, 2024 2:03 pm PDT by
With the App Store and app ecosystem undergoing major changes in the European Union, The Wall Street Journal today shared a profile on App Store chief Phil Schiller, who is responsible for the App Store. Though Schiller transitioned from marketing chief to "Apple Fellow" in 2020 to take a step back from Apple and spend more time on personal projects and friends, he is reportedly working...