Artificial intelligence is discussed far and wide, but often misunderstood. The dynamic duo of artificial intelligence and contact centers is helping move businesses from managing calls and concerns to better understanding the cause, cadence and quantity of concerns and needs of their customers.
The decision of a business to use AI in their contact centers in the form of voice or chatbots, or as a tool to evaluate customer reviews and better understand incoming customer commentary can be make-or-break. Technical modernization is no longer a choice for a company, but rather a critical piece of their business infrastructure and path to growth and success.
Watch Paige Lord, Jay Gupta, Dawn Harpster and Génesis Miranda Longo as they discuss, among other things:
- Modernizing with AI.
- How AI captures and reviews your data.
- Why training a voice bot is critical to a company’s success and a customer’s comfort.
- The history of the chatbot from Eliza to Alexa.
- Which AI scenarios are helpful and which are creepy.
Each topic serves to inform, demystify and clarify artificial intelligence for individuals and business owners who are looking to understand why the power of AI can be a game changer.
