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#ESNchat 11/7/2019: Measuring the Health and Impact of your ESN

Q1. What KPIs or #metrics do you use to monitor the health or impact of your #ESN? Why? Q2. How do you measure the value of interactions, #conversations and #collaboration in your #ESN? Q3. What #metrics do you use to demonstrate the success of your #ESN to leaders? Q4. Do you 'set and forget' #ESN metrics or evolve them? Why? Q5. What gaps do you see with current tools measuring your #ESN? What would be on your wish list? Q6. What 'alarm bell' metrics do you use to course-correct and ensure sustainability of your #ESN?

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