If I need to buy new software today, here are the things that matter to me beyond features and technical capabilities: - What product do people in my network use to solve the same business problem - Does the vendor have experience with customers like me (industry, company stage, size of Mktg team) - Can the vendor offer best practices and expertise beyond the technology - Can the vendor easily connect me with 5 other VPs of product marketing that can share their experience with their technology - Does the seller understand my business - Does the seller deeply care about making my company hugely successful - What implementation and roll-out looks like for a company my size and how much customization is needed What’s on your list? #sales #productmarketing #buyingprocess #b2btech
If it's a major investment, I'd want to know about their process to determine "what's next" for product development or a glimpse into their product roadmap. The product may check all of the boxes today, but will it in the future? How do they stay competitive, meet the needs of their customers, or even anticipate needs and stay ahead of the curve? I was a product manager for many years. You don't want to invest in something only to find that the company is slow to make product changes or "misses the mark" with future product updates.
Has the company been in business long? How many customers? What’s their reputation in the industry? Who’s the CEO and what’s her story?
This is a great list, agree. I think all of those are legitimate pre-requisites. For an enterprise level sale, I also think buying process and flow on the seller side. Aka, doing all that you listed plus more to make it easy for you as the buyer to check off your decision criteria and transact with the minimal amount of time spent to evaluate. Make every interaction count and meet your needs through the process.
Hila Segal 100 percent! To bolster, I'd say providing un-gated, no strings attached content and community not only demonstrates understanding, but builds massive credibility as well as enhancing several of your items!
Credibility, trust, authority. We are also most influenced by the actions that are similar to us indeed - would highly recommend Robert Cialdini's insights on these topics. Oh... by the way, "making your company successful" is my preferred one, obviously 😎
This is why product led is winning 🤠
Great post Hila, #5 and #6 are the most important points imo 😉
Implementation timeline has to fit our company needs. Pressure to sign before end of the fiscal year is a red flag.
I lead diverse international revenue teams to hit and exceed quota | MBA
2yGreat list Hila Segal. Curious, if you’re cold contacted by an SDR that can quickly share: demonstrate 1 or more of the bullets you’ve outlined does that earn your time? Better said: what needs to be checked off to earn your time? Bonus question: if an SDR reaches out but the answers to these questions you’ve outlined are “no” does it annoy you that they contacted you?