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LESSONS LEARNED TRYING TO BUILD THINGS
DOWNLOAD: http://kiss.ly/kissmicroconf2012




  Hiten Shah
  April 2012 - MicroConf
@hnshah #MicroConf
DOING BUSINESS ON THE WEB FOR

      9 YEARS

      AND PLENTY OF FAILURES ALONG THE WAY
!
“You will get all you want in life if you help enough other people get
                          what they want.”
                             Zig Ziglar

                  HELP ME HELP YOU! EMAIL ME ANYTIME
                        HSHAH@KISSMETRICS.COM
EMBRACE THE
Roller Coaster
       ~
LEARN HOW TO ASK THE RIGHT
   Questions
           ?
YOUR SUCCESS REQUIRES
     Focus
         1
What is User Experience?
ARCHITECT YOUR
Company
     C
Architect your company




              HTTP://TRIBALLEADERSHIP.NET
FOCUS ON METRICS THAT ARE
ACTIONABLE
          A+
Vanity metrics will kill your
What is User Experience? business




           VANITY METRICS VS. ACTIONABLE METRICS
             HTTP://KISS.LY/ACTIONABLEMETRICS
The Lean Startup




               HTTP://THELEANSTARTUP.COM
Data Informed - Continuous Improvement
   Baseline, optimize and improve


re
 ings                                               Spl
olden                                                Te
ion
                            Build




                   Learn            Measure




                       THE LEAN STARTUP
!
“The only way to win is to learn faster than anyone else.”
                       Eric Ries
IT TAKES TIME & MONEY TO
      Learn
          $
Spend time and money to learn



                    75+
                CONTRACTS

            7 FIGURES
                   BURNED

              INFINITE
                     GAIN
MAKE LOTS OF
Friends
What is User Experience?
!
“That’s a hefty $250 CPM to the advertiser…which is way above
             what radio stations charge for ads.”
                    Michael Arrington
FOCUS ON
Customers
     !
!
“I was sincerely hoping we'd find some magic combination of
              events that would jumpstart it.”
                   Fruitcast Partner
YOU MAKE YOUR OWN
    Luck
       +
What is User Experience?
MARRY THE PROBLEM NOT THE
     Solution
           =
Not the solution



                     3
                   YEARS

             $1,000,000
                   BURNED

               INFINITE
                    LOSS
ALWAYS BEGIN WITH A
Hypothesis
        ?
Start with a hypothesis




                   HTTP://CUSTDEV.COM
!
“People who are responsible for improving web user experiences
 have a problem communicating what needs to be improved.”
                   Problem Hypothesis
MAKE YOUR PRODUCT
  Simple
       -
Make your product simple




                SEE WHERE PEOPLE CLICK
                 HTTP://CRAZYEGG.COM
START WITH A SPECIFIC
Audience
       @
Start with an audience
The lifeblood of your business is
people. They interact with you and
even pay you… they are your users...
your customers. Start getting to know
them as fast as possible.
                                        “There is no black magic to
                                          successfully attracting
                                         customers via the web.”
                                              Rand Fishkin
- Who are your customers?
- Where do they hang out?
- How should you engage?
WHO ARE YOUR
Customers?
WHERE DO THEY
Hang out?
HOW SHOULD YOU
Engage?
Who are your customers?




       PEOPLE WHO DESIGN
        Websites
Where do they hang out?
How should you engage?




       HELP THEM BE MORE
       Awesome
Build an audience early




             ORIGINAL CRAZYEGG TEASER FROM 2005
Build an audience early



                 23,000
            PRE-LAUNCH EMAILS

                200,000
                 CUSTOMERS

             7 FIGURES
                   REVENUE
What is User Experience?
Who are your customers?




    ONLINE MARKETERS WITH
        Websites
Where do they hang out?




      #measure      ON TWITTER
How should you engage?
Build an audience early



                 10,000
                    TWEETS

                  88,000
                 FOLLOWERS

                      $0
                    BUDGET
ROI!




          $7.35
       COST PER SIGN UP
How to reach your customers...
You have to become a growth hacker!




                             !
“The right growth hacker will have a burning desire to connect
     your target market with your must have solution.”
                Sean Ellis, Growth Hacker
                       GROWTH HACKER 101
                  HTTP://KISS.LY/GROWTHHACKER
THANK YOU!
DOWNLOAD: http://kiss.ly/kissmicroconf2012




                Hiten Shah
                hitenism.com
            hshah@kissmetrics.com

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Lessons Learned Trying to Build Things