Culture Summit 2015 - How to Understand and Improve Company Culture with Hiten Shah CEO of KISSMetrics
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Your company culture isn't something you can control. Culture already exists in your company and the best you can do is help shape it. In this talk, you'll learn how to understand and improve company culture to help you reach your business goals. To view this talk and learn more please visit http://www.culturesummit.co
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Culture Summit 2015 - How to Understand and Improve Company Culture with Hiten Shah CEO of KISSMetrics
- 1. How to Understand and Improve Your Company Culture Hiten Shah hnshah@gmail.com
- 2. I’ve done it all. Company culture is important so I’ve read all the content, watched the presentations, talked to people and started a few cultures too!
- 3. Not all cults are bad. In fact for startups they make all the difference. Learn how to build a team from one person to an unstoppable army. Cult Creation by Steve Newcomb http://qs.tc/cult-creation
- 4. A group of super high quality people who trust each other and have similar ways of thinking, learning, reacting, problem-solving and working together. Steve Newcomb’s Definition of a Cult
- 6. Netflix
- 11. Kept the team small
- 12. Got the wrong people
- 13. Didn’t let people go
- 14. Tried to make it work
- 17. Just like people, every company is different.
- 18. There’s already a culture.
- 19. The people on your team are a reflection of your company.
- 20. What they say
- 21. Who they are
- 22. How they treat others
- 23. Understand the people and you’ll understand the culture.
- 24. What is Culture? Great culture is the elimination of all friction.
- 25. What is Friction? Dissension or conflict between persons, because of differing ideas, wishes, etc.
- 26. Examples of Friction A closed environment. Rumors and gossiping. A person who isn’t a good fit. Not enjoying coming into the office. Having to get approval to do things.
- 28. Playing music at the office forces everyone to listen to it with no ability to opt out.
- 29. • Music can bother people • Music prevents conversation • Someone has to speak up for those who don't like it Problems with communal office music
- 30. Since everyone had access to the playlist people just passive aggressively hijacked playlists.
- 31. They stopped playing it because people couldn’t find common ground.
- 33. Top Sources of Work Conflict • Personal Insecurity • The Desire for Power and Control • Habitual Victimhood Why we fight at work http://kiss.ly/whyfight
- 34. I used to be allergic to personality tests
- 35. Then I had kids!
- 37. The Easygoing, Self-Effacing Type Receptive Reassuring Agreeable Complacent I’m a type 9, the peacemaker
- 39. Hiten’s Personal Insight Inventory Behavior Preferences Your focus and style when you feel most confident. Expectations Your deep assumptions about how you and others “should” act. Needs/Energy What you need on a “gut level” to sustain and restore your energy.
- 40. She’s driven by winning, I’m driven by having a deeper understanding. Personality differences
- 41. I ask her: “What do you need from me?” She tells me she needs something. I ask: “Why?” Personality differences
- 42. It drives her nuts. She finds those types of conversations a derailment and a waste of time/energy. Personality differences
- 44. Explorers!
- 45. Pirates!
- 46. Explorer Pirate Discovery centric Market centric First movers Fast followers Solves problems Builds solutions Where are you on the spectrum?
- 47. TODO: Do what’s right for your company culture. What works for them won’t necessarily work for you.
- 48. TODO: Figure out who is best for your company. Understanding yourself and the personalities on your team will help you evolve your culture.
- 49. TODO: Treat the company like your own little lab. Experiment with ways of working, getting feedback and helping each other for the common goal.
- 51. Hiten Shah How can I help you? hnshah@gmail.com @hnshah