How smart is Artificial Intelligence?
PwC

How smart is Artificial Intelligence?

Artificial Intelligence is beginning to have transformative effects on consumers, enterprises, and governments around the world. The impacts are contributing by automating repetitive task, creating efficiencies, ubiquitously improving user experience, and creating ways for humans to improve our cognition.

Furthermore, by 2020, the AI market is projected to reach $70 billion, driven by increasing computational power and improving approaches/applications with machine, deep learning, natural language processing and robotics and many a number of other technologies. 

To gain a better understanding of the perception of AI in the US, PwC surveyed 2,500 consumers and business decision makers. The objective is to better understand their attitudes towards artificial intelligence, and the future implications on business and society. I found the findings to be insightful and a few that are surprising!

While the world has concerns and there are certainly obstacles to overcome, consumers in the survey believe that AI has the potential to assist in medical breakthroughs, democratize costly services, elevate poor customer service, and even free up an overburdened workforce.

From a business perspective, enterprise executives are most optimistic about the potential of AI technologies to increase efficiencies via automated communications and alerts to enable more proactive approaches (70%) business challenges. 

Today’s proactive solutions will mature to include predictive capabilities thanks to a direct correlation with improving big data and data analytics (59%), fueling this advancement. Additionally, our surveyed execs believe virtual personal assistants and automated data analysts are the AI solutions they see most impacting their businesses.

The more tech-savvy executives see a world where AI will further aid human abilities that are amplified as machines help mankind process, analyze, and evaluate the abundance of data that creates today’s world, allowing humans to spend more time engaged in high-level thinking, creativity, and decision-making.

In their own roles, business execs see huge potential for AI to alleviate repetitive, menial tasks such as paperwork (82%), scheduling (79%), and timesheets (78%). In fact, 78% agree it will free all employees from such tasks at all levels across their organizations. 

Already, 34% of business execs say that the extra time freed up from using digital assistants allows them to focus on deep thinking and creating.

While 69% of business execs believe an artificial intelligence adviser would be as fair, or even more-fair, than a human manager when it comes to promotions and raises, only 46% would consider having AI involved in decisions regarding their own personal promotions.

Business execs also see potential for AI managers to improve life for employees. The majority believe employees wouldn’t mind working with an AI manager if it meant more flexibility and freedom to work from home (71%) and if it meant a more balanced workload (64%). 

67% of business execs believe leveraging AI will help humans and machines work together and combine both digital and human intelligences in the best ways possible and even augment the c-suite and board.

For the complete PwC research into consumers, experts, and business execs, here is the full study on how people believe AI will amplify our world! and please join me, Mike Quindazzi on Twitter for daily AI updates and other Global Megatrends!

Marcel Marizu

Learning and Development Manager | Sales Capability Manager | Business Analyst | Data Analyst | Fintech | Product Development | Training Manager | Growth | Sales Training Manager| E-Commerce

5y

Well said

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Sandeep Thakur

Digital Marketing Manager | Growth Mentor | B2B Marketing | Google Ads

5y

Well explained. Nice one

Kurt Milne

Scaling Revenue and Operations | Lead-to-Cash Optimization | Innovation | Digital Transformation | AI | SaaS | Bio Tech | B2B

5y

Are examples of the currently used digital assistant included in the report?  TL;DR Already, 34% of business execs say that the extra time freed up from using digital assistants allows them to focus on deep thinking and creating.

Patrycja O.

B2B and B2C ✔ Projects Coordination ✔ Brands Management ✔ Social Media ✔ Communications ✔

6y

Was the title written by AI? Shouldn't it be: ''How smart AI is?''?

Philippe Collard

Business samurai | General Manager, Rezoway USA

6y

Mike Quindazzi We thank you for a full "buzzword compliant" survey and a post about said survey. It would help if you could define AI. Never fear, I have done it for you: https://www.linkedin.com/pulse/ai-hype-ground-truth-philippe-collard/ Once you have read it, you can a - alter your survey so it means something and b - revise your post. I understand PwC wants to be "fully AI compliant" but when you publish stuff like "71% believe AI will provide educational help to disadvantaged children" one woders who came up with these questions. Here is one you missed: "DO you believe AI will contribute to world peace and help us resolve the North Korean and Iran nuclear crisis"

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